Customer Service Executive (English) FEMALE ONLY

Description:

Job Description

  • Answer calls, Live Chat & Emails professionally to provide information about products and services, resolve issues & set exemplary standards of service.

  • Keep records & recording details of customer transactions, inquiries, complaints, and comments, as well as actions taken.

  • Process withdrawal requests, complete KYC & create/complete Zoho task tickets.

  • Follow up to ensure that appropriate and timely actions are taken on customers' requests.

  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

  • Make outbound phone calls to maximize sale/deposit conversion


Key Skills

  • Extremely good oral communications skills in English and Hindi

  • Basic MS Excel, word and email skills

  • Ability to listen & solve customer issues

  • Good interpersonal and writing skills

  • Ability to handle pressure


Benefits

Company is providing PF & ESI Benefits to Employees

Other Details

City: Panchkula
Skill: MS office, Email
Shift: Day
Salary: 2,16,000.00
Job Type: Full Time
Position Type: Junior
Contract Duration: 1
Vacancies: 3
Minimum Experience: 0-1 Yr
Minimum Studies: Pursuing Graduation
Category: IT

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